Here are some FAQs that should help to answer any questions that you might have. If you’d like to contact us directly email [email protected]
Basic search
On our homepage enter the town, county or region you’d like to visit. Select the start date and the end date of your holiday and then the number of people in your holiday group. Hit the red Search button and within seconds we’ll serve you a list of holiday homes that fit your search criteria.
If you don’t know all of the details yet, you can search just by entering a destination and hitting the red Search button. You can then refine the number of homes we serve you by using the additional filters displayed to the left of the screen.
You can clear your search at any time by selecting clear filters at the top of the property listing.
Too many homes to choose from?
Time to refine your search using additional filters. Use the additional options to make your search more specific. Here you can add how many bedrooms you’ll need, whether or not you want to bring the dog and what your maximum accommodation budget is. Hit the red Go button to see updated results.
Finding your perfect holiday cottage
Scroll through your results to see a photograph, brief summary and indicative price for each property. For more details and to make an enquiry or to book a holiday home, hit the red View button to view the cottage’s details in full, including plentiful photographs, an accurate availability calendar, seasonal pricing and location specifics. If you wish to look at alternative properties click Back to Search.
How do I find pet friendly cottages?
If you’re on our homepage enter the town, county or region you’d like to visit then as much of the other details as you know at this time (number of guests, arrival date, length of stay). Hit the red Search button and within seconds we’ll serve you a list of holiday homes that fit your search criteria. Tick the option in the Search box on the left hand side of the screen to view only pet friendly cottages.
Requesting to Book a holiday cottage
From your search select your preferred property by pressing the View button, then pricing and availability will be displayed. Next press the Request to Book button. Now fill in the form and press the Request a Reservation button. If your requested dates aren’t available try selecting your start date as the changeover day for the property. If you experience problems with this process email [email protected]
You will receive an automated confirmation email within 15 minutes of your reservation request.
Your request will then be handled by a member of the holiday cottage agency’s team, all are based here in the UK and know the property and the location well. They will contact you to confirm your booking and to take a deposit or full payment depending on when your holiday starts. They may also ask you to complete a booking form with additional details and confirm that you agree to their terms and conditions.
Instant Book a holiday cottage
From your search select your property by pressing the View button, then pricing and availability will be displayed. Next press the Instant Book Online button. Now fill in the form and include your payment details and details of the people in your party. You will be asked for either a deposit for your holiday or full payment, depending on the start date of your holiday and the holiday cottage agency’s booking terms. A link to the holiday cottage agency’s booking terms will be visible at the bottom of the payment form. Press Instant Book Now to complete your booking and process payment.
You will receive an automated confirmation email from Love Cottages within 15 minutes of confirming your booking. This email will contain the following information:
- the holiday cottage agency’s name
- the holiday cottage agency’s telephone number
- the holiday cottage agency’s website address
- the holiday cottage agency’s email address
Within 48 hours the holiday cottage agency will contact you to confirm your booking and notify you of a balance payment, should full payment not have been taken at the time of booking. They may also ask you to complete a booking form with additional details and confirm that you agree to their terms and conditions.
How do I send an email enquiry?
If you’re not yet ready to book, and would like to send the holiday cottage agency an email regarding the cottage that you’ve chosen, from your search select your property by pressing the View button. Just below the carousel of pictures of the property you’ll see the following question: Need help with a question? Ask the agency directly. Go ahead and press the Contact Agency button.
You will receive an automated email from Love Cottages within 15 minutes containing the agency’s name, phone number and email address. They will be in contact with you within 48 hours to answer your questions and progress any booking you would like to make.
What number do I call to make a telephone enquiry?
If you would like to speak to someone regarding the cottage that you have selected, firstly please follow the instructions above. On sending your email enquiry, you’ll receive an automated response containing the holiday cottage agency’s name, phone number and email address. You can then call the holiday cottage agency directly with your enquiry.
What’s included in the price shown on the cottage listing?
The price shown on a property description page is inclusive of booking fee, cleaning, linen and towels, unless otherwise stated. Additional options like pets, towels and linen, and booking fee if not included, will be listed separately by the agent at the point of the booking being confirmed and payment taken.
How do I withdraw my booking request?
If you change your mind after the booking confirmation and deposit receipt have been sent, the managing agent’s cancellation policy will be applicable.
How do I know that my booking is safe?
Love Cottages is owned and run by a collective of some of the UK’s most established self-catering agencies. In all instances, you will be making a booking and transacting with one of those agents acting on behalf of Love Cottages. At any time, you can call our agency partner whose cottage you are booking and check that your booking is confirmed and going ahead as planned.
Secondly, because every single one of our properties has been personally inspected by our agency partners, you can rest assured that your holiday cottage exists and is advertised as it appears when you arrive. Additionally, you can be sure that it will meet minimum health and safety, and cleanliness standards.
Rest assured.
How quickly will I receive a response to my enquiry or booking request?
Our agency partners agree to respond to all Love Cottages queries within 48 hours. Even on the weekend they try to stick to that, because they appreciate how important it is to secure the holiday cottage you’ve set your heart on.
How do I know if a cottage is available?
When you submit a booking request, we make a final “real time” check that the property you want to book is still available for your preferred dates.
If you are sending a booking enquiry, you can be sure that the availability shown has been updated within the last 24 hours, but once the managing agent has received your enquiry, they will contact you directly to confirm all the details.
How do I know how much it costs to stay?
All pricing is shown on the property description page prior to you booking instantly, submitting your booking request or email enquiry.
What payment methods are available on Love Cottages?
Love Cottages accepts payment by Visa, Mastercard or American Express.
How do I change the dates of my booking?
If you need to change any element of your booking, please call the holiday cottage agency directly. Their telephone number will be included in the email that you receive from Love Cottages once your initial enquiry or booking has been placed.
Whether you’re able to change the dates of your stay will depend on factors such as availability, changeover day and the time of year.
How do I contact the holiday cottage agency that manages the property?
The contact details for your holiday cottage agency will be on your booking confirmation email from Love Cottages.
How do I cancel my booking?
In the event that you need to cancel your booking, please contact your holiday cottage agency as soon as possible. Their contact details will be in the booking confirmation email that you receive from us. Each holiday cottage agency will have its own cancellation policy, so please refer to this. How far out from your arrival date you cancel, will determine what, if any, refund will be available.
When do I pay the balance?
Depending on the individual holiday cottage agency, the balance will typically be due between 6 and 8 weeks prior to arrival, but please refer to the agency’s terms and conditions. You should have received these on confirmation of your booking with the holiday cottage agency.
How do I pay the balance?
Prior to your balance due date, the holiday cottage agency will send you an email reminder. There will be a link to the payment page in that email. Follow that link to complete your balance payment. Payment details will be on that link.
Where is my payment receipt?
All receipts are sent to you via email. If you’ve paid a deposit and balance, you’ll have a receipt for each.
Where do I find my booking contract?
Your booking contract will be attached/linked to your booking confirmation email.
How do security deposits work?
If a security deposit is required by the holiday cottage agency, they will notify you on confirming your booking. The agent will also confirm their individual policy around security deposits with you directly.
What is Feefo?
Feefo is an independent, third party review website. It is used by brands and retailers worldwide to provide prospective customers with genuine customer reviews. Your holiday cottage agency will contact you shortly after you’ve completed your booking about leaving a review on Feefo, if applicable.
Cancellations and refunds
What is the cancellation/refund policy?
The holiday cottage agency’s cancellation policy is included in your booking contract, which is part of your booking confirmation email.
When will I receive my refund?
If a refund is applicable to your cancellation, it will be returned in line with the holiday cottage agency’s cancellation policy.
How do I cancel my booking?
If you need to change any element of your booking, please call the holiday cottage agency. Their telephone number will be included in your booking confirmation email.
Whether you’re able to change the dates of your stay will depend on factors such as availability, changeover day and the time of year.
How do I claim a refund?
If you feel you are entitled to a refund, please submit your claim directly to your holiday cottage agency. Their contact details are in your booking confirmation email.
Why have I received less refundable damage deposit than I paid?
In the event you do not receive the deposit in full, the holiday cottage agency will explain in full the reasons.
Arriving at your holiday cottage
How do I access the property?
Prior to your arrival, the holiday cottage agency will provide you with details of how to access the property. This might be details of where to find or collect the keys, or an access code for the key safe. If someone is meeting you at the property, your holiday cottage agency will arrange that with you directly.
Who do I contact if I need help during our stay?
Your holiday cottage agency is your point of contact for any and all questions about your holiday cottage. If you need assistance during your stay, please contact them directly.
What time can I access the cottage?
Arrival and departure times are detailed in your booking contract.
What time must we leave the cottage on departure day?
Arrival and departure times are detailed in your booking contract.